Abstract of INFO-MAC archived Text file 'per/tb/tidbits-273.etx' Uploaded 04/17/1995 30066 bytes TidBITS#273/17-Apr-95 ===================== This issue marks our fifth year - where has the time gone? Apple made some interesting announcements today of official next-day support on eWorld (finally!) and price drops on the PowerBook 150. Power Computing and Now Software announce a bundling deal, Tonya reviews ProPhone - a CD-ROM database that fails to replace a phone book but serves as a bad marketing tool - and finally, we have another installment of good and bad customer service stories. This issue of TidBITS sponsored in part by: * APS Technologies -- 800/443-4199 -- Makers of hard drives, tape drives, and neat SCSI accessories. For APS price lists, email: * Northwest Nexus -- 206/455-3505 -- http://www.halcyon.com/ Providing access to the global Internet. * Hayden Books, an imprint of Macmillan Computer Publishing Save 20% on all books via the Web -- http://www.mcp.com/ Win free books! -- http://www.mcp.com/hayden/madness/ * InfoSeek -- the best way to search Web pages, computer magazines, Usenet news & more! FREE trial -- http://www.infoseek.com/TBITS/ Copyright 1990-1995 Adam & Tonya Engst. Details at end of issue. Information: Comments: --------------------------------------------------------------- Topics: MailBITS/17-Apr-95 TidBITS 5.0 Hits and Misses of Customer Service ProPhone: For When a ZIP Code is Not Enough Reviews/17-Apr-95 ftp://ftp.tidbits.com/pub/tidbits/issues/1995/TidBITS#273_17-Apr-95.etx MailBITS/17-Apr-95 ------------------ **Apple Announces Next-Day Support on eWorld** -- Ten months after introducing eWorld as its own online service, Apple is finally rolling out official forum-based online support. "Ask Apple" promises official responses from Apple support professionals by the next business day at no cost (other than normal eWorld subscription fees), and is being rolled into Apple's existing eWorld forum and support offerings. Online support is certainly cheaper for Apple than telephone support and is in many ways a more efficient means of dealing with customer support issues. We applaud Apple for making this move but have only one question: why