Sorry, we don't have time to reply to all mail messages. Here are
the answers to the most common questions.

 1.  I submitted a file and it has not appeared or it has problems.
 2.  How do I submit files?
 3.  I can't find your info-mac site?
 4.  You changed your format
 5.  What apps do I need to decompress the files I download?
 6.  Where is the information on the CD-Rom version of Info-Mac?
 7.  My machine is doing some weirdness.
 8.  Why don't you have XYZ file?
 9.  I can't find XYZ file?
10.  I can't find any PC software on your site.
11.  Your links don't work!
12.  I love your service!

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1.  I submitted a file and it has not appeared or it has problems.

We are a mirror site, which means that our files are uploaded from the
main site nightly. We have no control over the submission/approval process.
We do know that it takes 5 - 10 business days for submissions to be included.

If there are problems with a submitted file, please contact
arch@info-mac.org

Go to 
http://hyperarchive.lcs.mit.edu/HyperArchive/Archive/help/posting-guidelines.txtthe posting guidelines for further contact information.

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2.  How do I submit files?

Go to 
http://hyperarchive.lcs.mit.edu/HyperArchive/Archive/help/posting-guidelines.txt
the posting guidelines.

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3.  I can't find your info-mac site?

The URL is 

	http://hyperarchive.lcs.mit.edu/HyperArchive.html (case-sensitive)

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4.  You changed your format

Yes, we changed the look of the listings in order to allow a Sherlock
plugin to return useful information when searching the archive.

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5.  What apps do I need to decompress the files I download?

Stuffit Expander works best.  Since everything on the archive is
binhexed, a "chicken or egg" scenario results when downloading
Stuffit Expander from the hyperarchive.

We recommend getting a binary expander from:

	http://www.aladdinsys.com/#SFP

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6.  Where is the information on the CD-Rom version of Info-Mac?

	http://www.pht.com/catalog/cd_pages/infomacseries.stm

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7.  My machine is doing some weirdness.

We really can't resolve your computer problem.  Check out the Mac
pages at

	http://www2.apple.com/documents/productsupport.html

or go out and by a book, such as The Complete Macintosh or The
Macintosh Bible.

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8.  Why don't you have XYZ file?

Because no one submitted it.  And as much as we would like to, we
don't have time to hunt down files and submit them ourselves.

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9.  I can't find XYZ file?

Well, we can't either. If it is an upgrade to software you already
have, try the website for the manufacturer or the vendor from whom you
purchased.

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10.  I can't find any PC software on your site.

Frankly. we would be concerned if you did, since it is a Mac site 8-)

Go to:

http://wuarchive.wustl.edu

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11.  Your links don't work!

Chances are that it is between 5 and 6 am Eastern time. Our site is 
going through it's nightly rebuild. It will be back soon.

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12.  I love your service!

Thank you very much!

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For items not covered by this FAQ, or requiring a human touch, send mail to 
hyper-prob@lcs.mit.edu

hyperarchive@lcs.mit.edu


Last updated: Tue Jul 15 19:06:49 EDT 1997